About

I’m Arun Saravanen.


🎯ServiceNow CTA⏱️10+ years🛠️HR · Workplace · ITSM · Legal

Snapshot

Quick facts at a glance

📌

Role

Senior Technical Consultant, ServiceNow

Focus

AI/automation, scalability, customer success

Outside work

Travel, photography, writing

🚀Career Milestones
2024Career Milestones

Stabilized executive escalations @ ServiceNow

Led project recoveries, rebuilt stakeholder trust, and maintained 98% CSAT across Fortune 500 clients.

Dec 2021Career Milestones

Senior Technical Consultant @ ServiceNow

Moved into technical consulting, guiding 17+ customers across HR, Workplace, Legal, ITSM, and Now Assist portfolios.

Mar 2020Career Milestones

Senior Technical Support Engineer @ ServiceNow

Managed 700+ complex cases with 99% SLA compliance and delivered 124 executive-level RCAs within 24 hours, earning a Technical Spot Award.

Mar 2018Career Milestones

Technical Support Engineer @ ServiceNow

Resolved 500+ cases with 97% SLA compliance and reduced resolution time by 30% through tighter RCA loops with engineering.

Sep 2013Career Milestones

Technical Analyst @ HCL Technologies

Supported UBS Wealth Management, automated UNIX scripts to save 30 minutes daily, and received the Live Wire Award for delivery excellence.

🧠Learning & Growth
Oct 2025Learning & Growth

AI Builder Fundamentals & GenAI Labs

Explored ServiceNow AI Builder to embed automation patterns that reduce L1 tickets and elevate user adoption.

Dec 2024Learning & Growth

ServiceNow Certified Technical Architect

From developer to architect. The journey continues.

2021Learning & Growth

ServiceNow certification streak

Completed CAD, CIS-ITSM, CIS-HR, and ITIL 4 Foundation to deepen platform breadth and advisory credibility.

Dec 2018Learning & Growth

Graduated with Master's in Software Engineering

A surreal moment that fueled my confidence and passion for technology.

🌍Life Moves
2023Life Moves

Started a Travel Blog

Documenting adventures around the world through photography and stories, capturing cultures, cuisines, and cherished moments.

2016Life Moves

Moved to the USA for Master's

New chapter. New country. Endless learning. A leap of faith that transformed my life and career.

2013Life Moves

Started My Tech Journey

Began my professional career at HCL Technologies, supporting global financial institutions and discovering my passion for technology.

🏆Recognition & Impact
2024Recognition & Impact

Executive recognition for customer recovery

Called out by leadership for rescuing red-account escalations, aligning transformation roadmaps, and keeping delivery on track.

2024Recognition & Impact

Partnered on 2 strategic sales wins

Provided technical strategy that helped secure a 25% lift in closed deals while guiding delivery readiness plans.

2021Recognition & Impact

ServiceNow Technical Spot Award

Honored for rapid RCA delivery and mentoring that elevated the support organization during high-pressure escalations.