Six patterns I keep reaching for when a Flow has to outlive the team that built it — naming, idempotency, error handling, and the parts I always extract into subflows.

Flow Designer at Scale: Patterns That Survive Refactors

Dashboards lie. Here's the audit I actually run when a stakeholder asks 'is our CMDB any good?' — five queries, three interviews, and a follow-up I always regret skipping.

CMDB Health: An Honest Audit Playbook

Field notes from a 6-week Now Assist rollout — which capabilities earned trust quickly, which felt like solutions looking for problems, and the one guardrail I wish I'd added on day one.

Now Assist Rollout Notes: What I'd Skip Next Time

A pragmatic approach to splitting a sprawling scoped app on ServiceNow — what to extract first, what to leave alone, and the migration steps I always staged behind a feature flag.

ServiceNow.